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Motivation, Communication & Conflict Management
Motivating the Team
Motivation in project teams is often challenged by tight deadlines, field pressure, and shifting goals. The project manager’s role is to create purpose and ownership.
Techniques for Motivation:
- Recognize good performance publicly.
- Celebrate small wins — e.g., achieving milestone completions.
- Provide growth opportunities and on-site learning.
- Address concerns promptly; avoid “blame culture.”
- Align individual incentives with project success.
Effective Communication
Communication breakdowns cause most project failures. A good communication system ensures the right information reaches the right person at the right time.
Essentials:
- Hold structured weekly coordination meetings.
- Maintain clear and updated project documentation.
- Use visual tools (dashboards, Gantt charts, reports).
- Encourage feedback and two-way dialogue.
Conflict Management
Conflicts in construction teams arise from differences in priorities, interpretations, or responsibilities.
They must be managed, not avoided.
Approaches:
- Identify Early: Detect conflicts through frequent communication.
- Clarify Issues: Focus on facts, not personalities.
- Collaborate: Find win–win solutions that align with project goals.
- Escalate Professionally: If unresolved, use contractual or management escalation paths.
“Conflict is not the problem — poor communication is.”