Communication drives coordination and success in multidisciplinary projects.

A project manager’s effectiveness is 80% dependent on communication skills.

1. Communication Essentials

• Verbal: Meetings, instructions, presentations.
• Written: Emails, reports, RFIs, memos.
• Non-verbal: Body language, tone, eye contact.
• Visual: Drawings, dashboards, charts.

2. 7C’s of Effective Communication

Clear, Concise, Correct, Complete, Concrete, Courteous, Considerate

3. Presentation Techniques

• Structure: Introduction → Problem → Solution → Benefits → Call to Action.
• Use visuals: site photos, charts, infographics.
• Speak with confidence and empathy.
• Practice storytelling — link data to people and impact.

4. Communication Pitfalls to Avoid

• Overloading meetings with technical jargon.
• Ignoring tone in emails or messages.
• Poor listening or interrupting others.
• Failing to confirm understanding or actions.