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Managing Claims, Disputes & Change Orders

Even well-managed projects face deviations; the goal is to document, evaluate, and resolve them systematically.

1. Common Claim Types

Managing Claims

2. Change Order Workflow

  1. Identify variation through RFI or Site Instruction.
  2. Quantify cost and time impact.
  3. Submit a formal Change Order Request (COR).
  4. Review & approval by PM / Client.
  5. Update contract value and schedule.

3. Dispute Resolution Mechanisms

  • Negotiation / Mediation: First level; informal and fast.
  • Dispute Review Board (DRB): Independent panel for large projects.
  • Arbitration: Binding resolution per contract clause.
  • Litigation: Last resort through courts.
“The best way to win a dispute is to avoid one — through clear documentation and timely communication.”

Module Summary

  • Delivery methods (DBB, DB, CM, EPC) define project structure and risk sharing.
  • Procurement and bidding require transparency and technical diligence.
  • Strong contractor communication ensures coordinated progress.
  • Scheduling and submittal control link planning with field execution.
  • Quality, safety, and resource management sustain on-site performance.

Structured claim and change-order processes protect project interests.