Strong communication with contractors ensures smooth coordination and minimizes disputes.

1. Contractor Management Essentials

• Define roles and reporting hierarchy clearly.
• Conduct weekly progress and coordination meetings.
• Use a Contractor Information System for submittals, RFIs, and transmittals.
• Review contractor performance through KPIs – safety, schedule adherence, quality compliance.

2. Communication Matrix Example

3. Relationship Building

• Encourage a partnering mindset instead of adversarial roles.
• Recognize milestones and safety achievements.
• Maintain transparency in change management and claims.